FAQs

CONTACT INFORMATION

1400 N. W. 65th Place

Fort Lauderdale, FL 33309

+1 (954) 917-3009

info@americanchanger.com

CONTACT US

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Frequently Asked Questions - General

Which American Changer products will best suit my needs?

When purchasing a product by American Changer, please keep in mind the following:

  1. Customers. Keep in mind previous customer requests. Do you find yourself out of coins because so many people are searching for change? Or perhaps you receive requests to break down larger banknotes into smaller banknotes. These trends can help you provide practical solutions to your customers.
  2. Location. American Changer recommends a well-lit, high trafficked area to place your machine. Location is key, as it helps ensure that customers have easy access to utilize the machine.
  3. Size. Typically, the bigger the machine, the larger the capacity. If your business is heavily trafficked, we recommend a machine with a larger hopper (where the coins are collected) or stacker (where banknotes are stored).

Of course, there are many other considerations when choosing an American Changer product. Please contact American Changer’s Sales Department for assistance – (+1) 954-917-3009.

How do I purchase an American Changer product?

Please contact your local distributor to purchase an American Changer product. If you need assistance finding a distributor near you, please call the Sales Department – (+1) 954-917-3009.

How can I receive technical help?

Please contact your distributor for technical help. If you have further questions, call our service technicians at +1 (917) 954-3009 or email service@americanchanger.com.

Which industries are served by American Changer?

American Changer manufacturers bill-to-coin and bill-to-bill changers, cash & credit/debit card token dispensers, phone, pre-valued card dispensers, paystations, ticket dispensers, currency & coin counters and develops custom machines. We market our products and services to any industry throughout the world. If you have a unique market that requires a practical self-serve solution, American Changer will work to meet your specific needs. Contact our Sales Department at (+1) 954-917-3009 to further discuss how we can apply American Changer products to your industry.

Are American Changer products made in the United States of America?

American Changer products are manufactured at our corporate facility in Fort Lauderdale, Florida, USA.

How can I contact American Changer if my company is not based within the United States?

American Changer proudly serves the global community.

Please contact:

Phone:   (+1) 954-917-3009

Skype:

Email:   info@americanchanger.com

How can I become a distributor for American Changer?

American Changer aligns itself with the most reputable distributors from around the world. If you wish to submit an application to become an authorized American Changer distributor, please contact our corporate office at +1 (954) 917-3009.

Can American Changer produce custom machines?

Yes, American Changer can produce custom machines for those seeking unique self-serve solutions. Please contact (+1) 954-917-3009 to discuss with a Sales Team representative.

Does American Changer sell tokens?

American Changer does not sell tokens. However, please click here to visit Hoffman Mint’s website. Hoffman Mint is a leading manufacturer of high quality, custom tokens.

Frequently Asked Questions - Technical

The "Out of Service" light is on and the LCD display shows “hopper low”. How should I proceed?

The main logic board is getting a low coin signal from the hopper. Open the machine and make sure the hopper has enough coins to cover the brass low coin contact plates in the bottom of the hopper. If the error does not clear, empty the hopper and clean the brass plates. If the error, still persists replace the hopper.

The "Out of Service" light is on and the LCD display shows “hopper opto blkd”. What does this mean?

Open the machine and check the exit window of the hopper to see if there is a jam. If there is nothing jammed, clean the exit window using a can of compressed air to blow away debris or dust. If the error still persists, we recommend replacing the hopper.

The "Out of Service" light is on and the LCD display shows “hopper no comm”. What does this mean?

Open the machine and turn the power off. Remove the hopper and check the connections on the hopper and plate for any loose or broken wires. Check the harness connection on the main logic board to make sure it is seated properly. If there is no visible damage, reinstall the hopper and turn the power back on. If the problem still persists, we recommend replacing the hopper.

The "Out of Service" light is on and the LCD display shows “valid no comm”. What does this mean?

The bill acceptor and the main logic board have stopped communicating. Turn the power off and check the harness connection on the validator and the main logic board. If the connections are good and the problem persists, we recommend replacing the validator.

The validator is rejecting bills/banknotes but the "Out of Service" light is not on. What does this mean?

Open the machine and turn off the power. Remove the bill box from the validator. Remove the lower unit from the validator and clean the lower and upper sensor boards. American Changer offers a Maintenance Kit (Part # CLEKIT), that includes complete instructions and all the necessary items to clean and maintain your machine. Purchase the Maintenance Kit online or through our service department at 888-741-9840 or service@americanchanger.com.

My external LCD display shows "Temporarily Out of Service". What does this mean?

Pressing the select switch on the Flex Board (Figure 9) will bring the display to show “Enter Access Code.” Use the keypad to enter your access code. Go to menu option number 2 “System Information”. Press the arrow under select on the display. Press next to scroll through the components status to find the error message.

 

Opto=s                  Hopper opto blocked

No Comm.             Hopper not communicating

High Current         Hopper max current exceeded

Low                       Hopper low in coins

Timed Out             Hopper timed out on payout

Motor                    Motor failure

Sensor                   Sensor failure

CheckSum             Checksum failure

Jammed                Validator is jammed

Cashbox                Cashbox removed

No Comm.             No communication

OutOfService         System cannot enable the validator

No Comm.             No communication

No Reader             Reader is not connected or defective (only if using Data Cap)